FAQ

InstaHealth is a multi-vendor health marketplace that connects customers with vendors, merchants, clinics, and service providers offering health-related products and services. Depending on the category, users may browse products, place orders, or book services through the platform.

In most cases, no. InstaHealth operates as a marketplace and platform. Products and services are generally offered by independent vendors and service providers listed on the platform unless expressly stated otherwise.

Categories may include peptides, IV drips, blood tests, supplements, hormones, consultations, skincare, haircare, insurance, and other health-related or wellness-related offerings, depending on availability and vendor participation.

No. InstaHealth is not a medical provider and does not provide medical advice, diagnosis, treatment, or emergency services. Any health-related products or services available through the platform are offered by independent vendors or providers.

Yes. InstaHealth can be accessed through supported mobile browsers and compatible devices.

You can browse categories or products, add items to your basket, complete checkout, and submit your order through the platform.

Orders are generally fulfilled by the vendor or service provider offering the relevant product or service. InstaHealth may facilitate the transaction and order flow, but fulfillment is typically handled by the vendor.

It depends on the type of product or service, vendor policy, fulfillment status, and applicable law. Some orders may be canceled, while others may already be processed, booked, or dispatched and may not be cancellable.

Refund eligibility depends on the product or service category, vendor policy, fulfillment status, and applicable law. Some items or services may be non-refundable or subject to specific return or cancellation conditions.

Contact support as soon as possible with your order details. We may investigate the issue with the relevant vendor and help coordinate a resolution where appropriate.

No. Prices, stock levels, service slots, and availability may change. While we aim to keep listings current, errors or changes may occur.

Yes, for participating service categories and vendors. Some listings may allow direct booking or redirect you to a vendor-approved booking flow.

Booked services are provided by the relevant vendor, clinic, practitioner, or service provider, not by InstaHealth itself unless expressly stated otherwise.

That depends on the relevant provider's policy, timing, and service type. Some bookings may allow changes, while others may be subject to strict cancellation terms.

No. InstaHealth provides the platform and booking flow. The relevant provider is responsible for the actual service, consultation, treatment, or appointment.

Some features may be available without an account, but placing orders, tracking orders, managing settings, or using vendor tools may require account creation.

You can update available account details through your account area or by contacting support if needed.

Use the available login recovery options or contact support if you continue having issues.

Yes. Businesses, merchants, clinics, and eligible service providers may apply to join InstaHealth as vendors, subject to approval and onboarding requirements.

You can apply through the vendor onboarding or vendor application flow on InstaHealth. We may request business, contact, category, or operational information as part of the review process.

No. InstaHealth may review vendor applications and reserves the right to approve, reject, suspend, or remove vendors at its discretion.

Depending on access and configuration, vendors may manage products, orders, bookings, settings, service areas, profile details, and integration settings.

Yes, eligible vendors may be able to connect their Shopify store to sync products, inventory, and order-related data into the InstaHealth platform.

No. Shopify integration may be available for supported vendors, but not every vendor is required to use Shopify.

Yes, subject to platform functionality and account status. Disconnecting an integration may affect product sync, inventory sync, and related workflows.

Depending on the integration setup, vendor products, inventory, and certain order-related information may sync between Shopify and InstaHealth.

InstaHealth may perform approved sync actions depending on the integration setup, but vendor access and platform permissions determine how the connection operates.

Not always. Some changes may sync in near real time, while others may depend on webhook delivery, scheduled syncs, platform processing, or temporary system delays.

The vendor should check source data, product configuration, category mapping, and connection settings. Support may assist with troubleshooting where appropriate.

Payments may be processed by approved third-party payment processors. InstaHealth may facilitate the payment flow, but payment handling may rely on external providers.

In most cases, payment data is handled by payment processors rather than stored directly by InstaHealth, except where required for transaction handling, tokenization, fraud prevention, or operational purposes.

InstaHealth uses commercially reasonable technical, administrative, and organizational measures designed to protect personal and account information. However, no platform can guarantee absolute security.

We use personal information to operate the platform, process transactions, support accounts, improve services, communicate with users, manage vendors, and meet legal or operational requirements. Please review our Privacy Policy for full details.

Where necessary to process orders, bookings, support requests, or fulfillment, relevant information may be shared with the vendor or service provider involved in your transaction.

You can read our Privacy Policy at:
https://instahealth.ae/privacy-policy

You can read our Terms of Service at:
https://instahealth.ae/terms-of-service

For support, order issues, account issues, vendor questions, or general enquiries, contact us through the support channels listed on the website.

Response times may vary depending on the issue type, urgency, vendor involvement, and support volume.

We may help investigate or coordinate certain marketplace issues, but some matters depend on vendor policy, evidence, category rules, and applicable law.

No. InstaHealth is not a medical provider and does not provide diagnosis, treatment, prescribing, or emergency advice. Always seek appropriate professional advice where needed.